Retention risk, on any application with a fixed rate on file

Open a loan application that has a fixed-rate expiry date recorded and you'll see a retention risk score out of 100 — combining how close the fixed rate is to ending with any rate-sensitivity or competitor-mention language Frank has picked up from your own meeting notes with that client. Nothing shows until there's a fixed-rate expiry to assess.

• Refresh the signal any time to recompute it against the latest transcripts and dates.
• Retention cases — ask Frank to draft a retention outreach message (and a reprice-request package, if relevant) grounded in what was actually discussed. Approving it only creates the case record; it never sends anything or contacts a lender — you do that yourself.
• Mark a case won, lost, or repriced as it resolves, so the record reflects what actually happened.

Pipeline coaching — why, not just that

A separate panel on the application quietly checks three things and only appears when it actually has something to say: which compliance checks are blocking the next stage, how long the deal has sat in its current stage compared with your own practice's typical timing for that stage, and any risk language in the client's most recent meeting notes. When none of that applies, the panel simply isn't there — no manufactured urgency on a deal that's genuinely fine.