Terms of Service

Finance Frank is a personal financial management platform that helps you track assets, liabilities, income, budgets, tax positions, insurance, superannuation (including SMSFs), and investments. The platform includes an AI-powered data assistant (“Frank”) that provides factual information, financial modelling, and educational insights based on your data.

We are not a licensed financial adviser, tax agent, or credit provider under Australian law. You should always consult a qualified and licensed professional (such as a registered financial adviser, tax agent, or accountant) before making financial decisions based on information from this platform.

We do not guarantee the accuracy, completeness, or timeliness of any calculations, projections, or AI-generated content. Tax calculations are estimates based on publicly available ATO rates and may not reflect your individual circumstances.

• You must be at least 18 years old to use Finance Frank.
• You must be an Australian resident or have Australian financial interests.
• You must provide accurate and truthful information when creating your account.

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

• Access to Finance Frank requires an active paid subscription.
• Subscriptions are billed monthly or annually via Stripe, depending on your chosen plan.
• Prices are in Australian Dollars (AUD) and include GST where applicable.
• Your subscription renews automatically at the end of each billing period unless you cancel.
• You can cancel your subscription at any time through the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial billing periods, except where required by Australian Consumer Law.
• We reserve the right to change pricing with 30 days’ notice to existing subscribers.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any similar state or territory legislation which cannot be lawfully excluded or limited. If the Australian Consumer Law applies to you, and we supply goods or services to you that are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability is limited (at our election) to resupplying the services or paying the cost of having them resupplied.

You agree not to:

• Use the platform for any unlawful purpose or in violation of Australian law.
• Attempt to gain unauthorised access to other users’ accounts or data.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Use automated tools (bots, scrapers) to access the platform without our written consent.
• Upload malicious content, viruses, or harmful files.
• Use the AI advisor to generate content that is harmful, misleading, or illegal.
• Share your account credentials with third parties.

• You retain ownership of all financial data and documents you upload to the platform.
• You grant us a limited licence to process, store, and display your data solely for the purpose of providing our services.

We handle your personal information in accordance with our Privacy Policy. You can export or delete your data at any time by contacting us.

Frank is designed to provide:

• Factual information about your own financial data (e.g. “Your savings rate is 12%”).
• General information that is publicly available (e.g. “The current SG rate is 12%”).
• Financial modelling and calculations using your actual numbers (e.g. compound growth projections, tax estimates, loan comparisons).
• Educational explanations of financial concepts, asset classes, and how financial products work in general terms.
• References to published model portfolios from well-known institutions (e.g. Vanguard, AustralianSuper) as educational examples — clearly attributed and not presented as recommendations.

Frank will not:

• Recommend specific financial products, ETFs, managed funds, or stock codes.
• Tell you what to invest in, how much to allocate to specific products, or which approach to take.
• Provide personal financial advice, tax advice, or legal advice tailored to your circumstances.
• Act as a substitute for a licensed financial adviser, registered tax agent, or qualified accountant.
• Prepare or lodge tax returns or BAS statements.

Frank is powered by third-party AI technology (Anthropic Claude). AI responses may contain errors, inaccuracies, or outdated information. You should always verify important information independently and consult a licensed professional before making financial decisions. Your conversations with Frank are processed by our AI provider. See our Privacy Policy for details on how your data is handled.

To the maximum extent permitted by Australian law:

• We are not liable for any financial loss, tax liability, penalty, or other damage arising from your use of the platform or reliance on information provided by Frank.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total aggregate liability to you for any claims arising from your use of the platform is limited to the total subscription fees you have paid to us in the 12 months preceding the claim.
• We are not liable for any loss or damage arising from service outages, data breaches by third-party providers, or events beyond our reasonable control.

You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms, your misuse of the platform, or any financial decisions you make based on information from the platform.

• We aim to provide reliable service but do not guarantee 100% uptime.
• We may perform scheduled maintenance with reasonable notice.
• We reserve the right to modify, suspend, or discontinue features with reasonable notice.

• You may close your account at any time by contacting us.
• We may terminate your account for breach of these Terms with written notice.

Upon termination, your access to the platform will cease and your data will be handled in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notification at least 14 days before they take effect. Your continued use of the platform after the changes take effect constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at: