The agreement,
in plain English.

Finance Frank is a personal financial management platform that helps you track assets, liabilities, income, budgets, tax positions, insurance, superannuation (including SMSFs), and investments. The platform includes an AI-powered data assistant (“Frank”) that provides factual information, financial modelling, and educational insights based on your data.

We are not a licensed financial adviser, tax agent, BAS agent, or credit provider under Australian law. We do not hold an Australian Financial Services Licence (AFSL) and do not provide personal advice (s 766B(3)) or general advice (s 766B(4)) as defined under section 766B of the Corporations Act 2001 (Cth) — both categories of financial product advice are regulated activities requiring an AFSL. We also do not hold an Australian Credit Licence and do not provide credit assistance within the meaning of the National Consumer Credit Protection Act 2009 (Cth); any output of the platform relating to loans or credit products is informational only. You should always consult a qualified and licensed professional (such as a registered financial adviser, tax agent, accountant, or mortgage broker) before making financial, tax, legal or credit decisions based on information from this platform.

We do not guarantee the accuracy, completeness, or timeliness of any calculations, projections, or AI-generated content. Tax calculations are estimates based on publicly available ATO rates and may not reflect your individual circumstances.

• You must be at least 18 years old to use Finance Frank.
• You must be an Australian resident or have Australian financial interests.
• You must provide accurate and truthful information when creating your account.

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for activity that occurs under your account, except where the unauthorised access occurs as a result of our breach of security obligations or after you have notified us of unauthorised access in accordance with the next bullet.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms (subject to the cure and notice provisions in clause 13).

• Access to paid features requires an active subscription. A free tier is available.
• Subscriptions are billed monthly or annually via Stripe, depending on your chosen plan.
• Prices are in Australian Dollars (AUD). Finance Frank Pty Ltd is currently under the AU GST registration threshold and prices are exclusive of GST. If we register for GST in future, GST will be added on top of the then-advertised prices and we will issue compliant tax invoices from the registration date. We will give existing subscribers at least 30 days' notice before any such change takes effect.
• Your subscription renews automatically at the end of each billing period unless you cancel.
• You can cancel your subscription any time via the Stripe Customer Portal. The full cancellation and refund rules — including the 30-day pro-rata refund window for annual plans, monthly subscription handling, design-partner pilots, and your Australian Consumer Law rights — are set out in the canonical Refund & disputes policy at /refund-policy.
• We may change pricing for existing subscribers, with any change taking effect at the start of your next billing period after at least 30 days' written notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect under this clause and export your data under clause 13. We do not change the price within an active billing period.

Scope of these Terms. These Terms govern individual subscribers to the consumer tiers (Free / Standard / Pro). If you are a finance practice firm using the Practice tier, your relationship with us is governed by our Master Services Agreement and your signed Order Form, not by these Terms.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any similar state or territory legislation which cannot be lawfully excluded or limited.

We acknowledge that personal financial management software is generally a kind of service ordinarily acquired for personal, domestic or household use, with the consequence that the section 64A ACL limitation (resupply / refund of cost) is unlikely to be available to us in respect of consumer-tier subscribers. Our liability for breach of a non-excludable consumer guarantee in respect of those subscribers is therefore as the ACL prescribes and is not limited by these Terms.

You agree not to:

• Use the platform for any unlawful purpose or in violation of Australian law.
• Use the platform for fraud, money laundering, terrorism financing, or any activity in breach of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
• Use the platform to launder, structure, or obscure the source or destination of funds.
• Provide false, misleading, or stolen identity, financial, or tax information.
• Attempt to gain unauthorised access to other users' accounts or data.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Use automated tools (bots, scrapers, crawlers) to access, copy or extract data from the platform without our prior written consent — including for the purpose of training third-party AI models.
• Upload malicious content, viruses, malware, or harmful files.
• Use the AI assistant to generate content that is harmful, misleading, defamatory, infringing, or illegal.
• Share your account credentials with third parties (other than collaborators expressly invited via the in-app sharing feature).
• Resell, sublicense, or commercially exploit access to the platform other than as expressly permitted by your subscription tier (e.g. the practice tier).

Naming note: in these consumer-tier Terms we use the term “Customer Content”. The equivalent term in our practice-tier Master Services Agreement is “Customer Data”. They refer to the same category — data you (or your Authorised Users / End-Clients on the practice tier) upload to or generate within the platform — and are used interchangeably across the contract suite.

• You retain ownership of all financial data, documents, and other content you upload to or generate through the platform ("Customer Content").
• You grant Finance Frank a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, process, parse, summarise, and back up your Customer Content solely as reasonably necessary to provide and improve the platform for you, including processing through the AI sub-processors described in our Privacy Policy (Section 4).
• This licence is limited to the purposes of providing the platform, complying with our legal obligations, and providing customer support. We do not use Customer Content to train any AI models — base models or fine-tuned models — for use outside your account. Our AI providers are subject to commercial terms that, as at the date of these Terms, prohibit them from training their base models on Customer Content inputs; we will update this clause if those arrangements change. We do not sell, rent, or share Customer Content with any party except as described in our Privacy Policy.
• We may create and use aggregated, de-identified data derived from Customer Content for analytics, product improvement, and research, provided such data does not identify you or any individual and cannot reasonably be re-identified, and subject to the cohort-size and re-identification safeguards described in our Privacy Policy. The peer benchmarks shown in-product today are sourced from published external datasets (ABS, ATO, APRA, RBA), not from our user base.
• The licence ends when you delete the relevant Customer Content or close your account, subject to the data-export and retention windows in clause 13 below and our Privacy Policy. Aggregated, de-identified data already created may continue to be used.

We handle your personal information in accordance with our Privacy Policy. You can export or delete your data at any time via the in-app export tools or by contacting us.

Frank is designed to provide:

• Factual information about your own financial data (e.g. “Your savings rate is 12%”).
• General information that is publicly available (e.g. “The current SG rate is 12%”).
• Financial modelling and calculations using your actual numbers (compound growth projections, tax estimates, loan comparisons).
• Educational explanations of financial concepts, asset classes, and how financial products work in general terms.
• References to published model portfolios from well-known institutions (Vanguard, AustralianSuper, etc.) as educational examples — clearly attributed and not presented as recommendations.

Frank will not:

• Recommend specific financial products, ETFs, managed funds, or stock codes.
• Tell you what to invest in, how much to allocate to specific products, or which approach to take.
• Provide personal financial advice, tax advice, or legal advice tailored to your circumstances.
• Act as a substitute for a licensed financial adviser, registered tax agent, or qualified accountant.
• Prepare or lodge tax returns or BAS statements.

Frank is powered by one or more third-party AI providers. The current providers are listed in our Privacy Policy sub-processor list, which we keep up to date. AI responses may contain inaccuracies, omissions, outdated values, or fabricated information (commonly called “hallucinations”) — including invented statutory references, plausible-sounding but wrong figures, and confident statements that are simply incorrect. You should treat any number Frank produces as a starting point only and verify it against the underlying source document (your statement, payslip, ATO publication, etc.) before acting on it. You should always verify important information independently and consult a licensed professional before making financial decisions.

Subject to clause 6 (Australian Consumer Law) and to the maximum extent permitted by law:

• We are not liable for any financial loss, tax liability, penalty, missed opportunity, or other damage arising from your use of the platform or your reliance on information generated by Frank.
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, or loss of goodwill.
• Our total aggregate liability to you for any and all claims arising from or in connection with your use of the platform is capped at the greater of: (i) the total subscription fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim; or (ii) AUD $10,000. This cap does not apply to liability for breach of a non-excludable consumer guarantee under the Australian Consumer Law, to liability for a data breach involving your personal information (which is uncapped, reflecting the recognition under the Privacy and Other Legislation Amendment Act 2024 that serious invasions of privacy can give rise to direct individual claims), to liability for the matters listed in the carve-out box below, or to any other liability that cannot lawfully be capped.
• We are not liable for loss or damage arising from service outages, data breaches by third-party providers, force-majeure events, or any other matter beyond our reasonable control.

You agree to indemnify Finance Frank, its officers, employees and contractors against any third-party claim, and any reasonable legal costs Finance Frank incurs in defending such a claim, arising from or in connection with:

• Your breach of these Terms or any law applicable to your use of the platform;
• Your misuse of the platform, including any breach of clause 7 (Acceptable Use);
• Customer Content you upload, including any claim that it infringes a third party's intellectual property, privacy, or other rights;
• Your fraudulent, illegal, or wilfully wrongful conduct.

This indemnity is reduced (or extinguished) to the extent the loss or claim was caused or contributed to by our own negligence, wilful misconduct, or breach of these Terms. Nothing in this clause requires you to indemnify us for any matter where doing so would be inconsistent with the Australian Consumer Law or any other law that cannot be excluded.

• We aim to provide reliable service but do not guarantee 100% uptime.
• We may perform scheduled maintenance with reasonable notice.
• We reserve the right to modify, suspend, or discontinue features with reasonable notice. Where we discontinue the platform as a whole, the consequences in clause 13 (Termination & data export), including the 30-day data-export grace period, apply.

• You may close your account at any time via Settings → Account → Delete account, or by contacting us.
• We may suspend your account immediately for breach of clause 7 (Acceptable Use) or for non-payment beyond the 14-day grace period in clause 5; we will tell you why as soon as reasonably practicable.
• Either party may terminate for material breach of these Terms with 14 days' written notice, during which the breaching party may cure the breach. "Material breach" by you includes (without limitation) a serious or repeated breach of clause 7 (Acceptable Use), repeated late payment after written reminders under clause 5, providing false identity or eligibility information under clause 3, or any conduct that exposes us, other users, or third parties to legal, regulatory or material reputational risk. "Material breach" by us includes (without limitation) a serious or repeated failure to provide the platform, a confirmed material data breach affecting your data, or breach of our privacy or security obligations.
• You may terminate at the end of any subscription period without cause by giving 30 days' notice. Where we terminate without cause (i.e. not for material breach by you), we will give you at least 60 days' written notice and you will be entitled to a pro-rata refund of any pre-paid fees attributable to the unexpired portion of your then-current subscription period.

These Terms are governed by the laws of the State of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Good-faith negotiation first

Before commencing any court proceeding (other than urgent injunctive relief), the parties must first attempt to resolve the dispute through good-faith negotiation. The party raising the dispute must give written notice describing the dispute, the basis for it, and the outcome sought. The parties (or their authorised representatives) will then negotiate in good faith for at least 30 days from the date of the notice.

If the dispute is not resolved within those 30 days, either party may refer the dispute to mediation administered by the Resolution Institute (or another mutually agreed mediator) before commencing court proceedings. This clause does not prevent either party from seeking urgent interim or injunctive relief from a court at any time. Nothing in this clause excludes any consumer right under the Australian Consumer Law (clause 6).

The platform includes links to third-party websites, services, and content (for example: ATO publications, ASIC Moneysmart, Domain.com.au property estimates, ASX market data, model-portfolio publications by third parties such as Vanguard or AustralianSuper). It also integrates with third-party providers as described in our Privacy Policy (Stripe, Anthropic, Supabase, etc.).

• We do not control and are not responsible for the content, accuracy, security, or availability of any third-party site or service.
• Inclusion of a link does not imply endorsement, recommendation, or affiliation. Any reference to a third-party financial product, fund, or institution is for educational purposes only and is not an invitation to acquire that product.
• Market data, property valuations, and similar third-party data are provided "as is" — we cannot guarantee timeliness, accuracy, or completeness, and you should verify any figure before relying on it for a financial decision.
• When you leave our platform via a link, your interaction with the destination site is governed by its terms and privacy policy, not ours.
• When a third-party integration fails (e.g. Stripe is down for maintenance, an AI provider rate-limits us), we will work to restore it but cannot be liable for the third party's outage. See clause 10 (Limitation of liability).

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notification at least 30 days before they take effect. Your continued use of the platform after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to a material change, you may cancel your subscription before it takes effect under clause 5 and export your data under clause 13.

Survival

Clauses 2 (No advice), 6 (Australian Consumer Law), 8 (Your data — to the extent of aggregated data and continuing licences), 10 (Limitation of liability), 11 (Indemnification), 13 (consequences of termination), 14 (Governing law & dispute resolution) and this clause 17 survive termination of these Terms or your account.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or novate these Terms (in whole or in part) to an affiliate or to a successor in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets, on written notice to you.

Notices

Notices to you may be given by email to the address on your account, by in-app notification, or by post to a current address you have given us. Notices to us must be sent by email to support@financefrank.ai. Notices are deemed received on the next business day after sending (or, for post, three business days after posting within Australia).

Entire agreement & no reliance

These Terms (together with the Privacy Policy, the Refund & disputes policy, and any subscription order or written agreement we sign with you) constitute the entire agreement between you and us about your use of the platform and supersede all prior representations, statements, agreements and understandings on that subject. You confirm that, in entering into these Terms, you have not relied on any representation that is not expressly set out in these Terms. Nothing in this clause limits any liability for fraud or fraudulent misrepresentation.

Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No waiver

A failure or delay by either party in exercising a right under these Terms does not waive that right. A waiver of a right is only effective if it is in writing.

Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary or employment relationship between you and us.

If you have questions about these Terms: