From first enquiry to settlement

Loan Apps (sidebar → Pipeline) and your leads (under Contacts) are where a mortgage-broking practice actually runs day to day — every deal, at whatever stage it's at, with Frank helping at each one.

1. Capture a lead

Add a lead manually, or publish one of your own lead-capture forms (Practice Management → Lead capture forms) and embed it on your own site. Every submission lands in your pipeline at the New stage, tagged with its source.

2. Move it through the pipeline

Leads and loan applications each have their own stage list — from first contact through to conditional approval, formal approval and settlement. Advance a stage yourself, or ask Frank in chat ("move Jo to fact-find sent") and approve the proposed change.

3. Let Frank draft the compliance content

For a loan application, Frank can draft:

• Best-interests reasoning — the options considered, why this recommendation, and how it matches the client's stated priorities — grounded in the application and any meeting notes you've recorded, never invented.
• A first-pass Statement of Credit Assistance (SOCA) — lender, product, amount, structure, and how it meets the client's objectives.

Both are drafts. Frank proposes, you review the exact text, and only your approval writes it to the record — the same satisfy-compliance-check step a human takes in the checklist.

4. Checklist suggestions that know the deal

Open Workflow suggestions on any application and Frank shows you what's actually relevant to this deal — a first-home-buyer scheme check for a purchase, an SMSF bare-trust confirmation for an LRBA loan, a multi-party coordination reminder when there are three or more parties — not a static checklist every application gets regardless of shape.

5. See what needs attention

The Overview page's workflow queue surfaces stalled applications, fixed-rate loans approaching expiry, and — if you've enabled retention intelligence — deals showing early signs of refinance risk from a client's own meeting notes.

Every draft Frank produces cites what it's grounded in. If a piece of reasoning isn't there yet, ask Frank to draft it from a specific meeting transcript rather than accepting a generic version.